Shopify Theme Support

Shopify Theme Support

If you have questions about the features of your theme please use the form below.

Free support is provided for all of the original features and code provided as a part of your theme. Support does not include changes to the code, appearance or functions of your theme.

Theme support does not include

  • Any changes or modifications to the design or code within our themes, or theme updates, free of charge.
  • Troubleshooting issues directly related to Shopify’s inner admin. For assistance with those please refer to Shopify support.
  • Troubleshooting or debugging broken code or functionality related to a theme modification or app installation. We recommend reverting all modifications back to the original theme source code or removing conflicting apps to ensure the smooth operation of our themes.
  • Instructions on how to perform code changes.
  • Transferring prior code changes between themes or across theme versions.
  • Installation or removal of third party plugins or apps.
  • Unlimited support questions. Customers who are taking advantage of our theme support may find their support limited or restricted.